December 3-4, 2026
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| Price for Members: $150 per person |
Register Now
What’s It All About?
The AHCA/NCAL Bronze – Commitment to Quality Award is the first step in an organization’s journey toward performance excellence. This interactive workshop will guide participants through the Bronze Award criteria and help them understand how the application process can be used as more than an award submission — it can serve as a framework for strengthening organizational alignment and performance. Participants will explore the Baldrige-based principles underlying the AHCA/NCAL National Quality Award Program, with particular emphasis on developing a strong Organizational Profile, assessing key organizational systems and processes, and identifying opportunities for improvement. Through guided discussion, participants will draft their own organization-specific Bronze application while building a foundation for continued progression toward Silver and Gold.
Learning Objectives
- Explain the purpose, structure and expectations of the AHCA/NCAL Bronze – Commitment to Quality Award and its relationship to the Baldrige Performance Excellence Framework.
- Develop the key elements of an Organizational Profile that clearly describe the organization’s environment, relationships, strategic context and performance improvement system.
- Apply the Bronze Award criteria to assess organizational practices, identify strengths and opportunities for improvement, and develop an effective approach for preparing a Bronze application.
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Speaker
Dr. Kelly Smith, PhD, CPHQ, CLSSBB, is the owner/CEO of Q3 Healthcare Consulting. She serves as a Gold Examiner and team lead for the AHCA/NCAL Quality Award Program and is also a gubernatorial appointee serving on the Governor’s Panel for Excellence in Long Term Care for the state of Florida. She has devoted her career to improving the quality of life and care for seniors. With a strong background in quality framework implementation and process improvement, Dr. Smith supports provider efforts in the formation of integrated, system-based operations using data analytics to drive decision making.
Who Should Attend?
Administrators, Directors of Nursing, Clinical Leaders, Corporate Staff, Quality Directors, and Emerging Leaders pursuing organizational excellence.
Registration Information
DATE AND TIME:
December 3-4, 2026
Webinar: 10 a.m.-noon Central time (both days)
Registration fee: $150.00 per person for members
Credit: NAB/NCERS 4 hours
To register: Register online by clicking below
Register NowCANCELLATIONS AND REFUNDS
THCA reserves the right to cancel any seminar and will make a full refund to registrants in the event of a cancellation. THCA understands that registrants cannot always attend seminars as planned. Therefore, substitutions may be made at any time. If a registration cancellation is necessary and is received by THCA at least 48 hours before the seminar, a full refund will be made; less than 48 hours, a 50 percent refund will be made. Those who cancel less than 48 hours prior to the seminar and have not paid will be invoiced for 50 percent of the fee. All cancellations must be in writing and emailed to education@thca.org. Registrants who do not attend and do not cancel will be invoiced for the full fee.
CONTINUING EDUCATION POLICY
THCA education program participants must attend the entire scheduled seminar to receive credit. No partial credit can be given for late arrivals or early departures. Any participant with knowledge of abuse or misuse of the attendance policy should contact THCA or the staff member present and request a form to report the incident.
THCA/TNCAL’s Convention & Trade Show is the association’s signature event of the year, a time when Tennessee’s long-term care professionals can come together for education, networking, and a true sense of community. This year, however, the COVID-19 pandemic has created challenges unlike any our industry has seen before. THCA’s Board of Directors and staff have been considering the feasibility of holding a major event amid social distancing recommendations, restrictions on large gatherings, and the particular dangers of the virus to the elderly population.